6 July, 2025

Families Criticize Starmer’s NHS Plan Amid Ambulance Delays

Families affected by NHS delays have voiced strong criticism of Keir Starmer’s newly announced 10-year plan for the service, arguing that it lacks essential measures to enhance patient care. The tragic story of Iqbal Rahman, a 58-year-old configuration manager from London, underscores their concerns. Rahman died in his wife’s arms from a cardiac arrest on Christmas Eve 2022, while waiting for an ambulance that never arrived in time.

Samina Rahman, his 61-year-old widow and a speech and language therapist from Birmingham, shared the harrowing experience they faced during a family holiday in Hereford. “For a few days before our trip away, he’d been saying that he hadn’t been feeling well,” Mrs. Rahman recounted. “He was feeling a bit weak and not himself.” As his condition worsened, the family was advised by an ambulance call handler to administer jam, suspecting a diabetic episode. However, as his symptoms escalated, Mrs. Rahman feared it was more serious.

The ambulance service informed them of a six to eight-hour wait. Despite repeated calls and pleas for immediate assistance, the ambulance did not arrive in time. “He called my name, he held my hand, and rolled into my side and started reciting some prayers, and the next thing, he was gone,” Mrs. Rahman said, describing her husband’s final moments.

Criticism of Labour’s NHS Plan

While the Labour Party’s plan aims to bring care closer to home and reduce hospital reliance, Mrs. Rahman believes it falls short of addressing critical issues. “There are thousands of people like me, who live every day with the loss of a loved one because of 15 years of government underfunding, disorganisation and privatisation,” she stated. The plan, according to her, lacks a commitment to significantly increase funding, hospital beds, and workforce numbers.

Campaigners from Just Treatment have also expressed their disapproval, highlighting the urgency for more substantial reforms. They recently placed a bench in memory of those who have died due to delays outside Labour’s headquarters in Southwark. “This bench is not just a memorial to those who died avoidable deaths – it is a warning to the government,” Samina Rahman added.

Statistics and Expert Opinions

Research by UNISON revealed that 68% of ambulance workers reported patients’ health deteriorating during long waits, with 5% stating that people have died in their care due to delays. These statistics underscore the dire need for immediate improvements in the NHS emergency response services.

68% of ambulance workers reported patients’ health deteriorating during long waits, and 5% said people have died in their care because of long delays.

Healthcare experts argue that without a substantial increase in funding and resources, the proposed reforms may not achieve the desired impact. The NHS has been under significant pressure for years, with staff shortages and funding cuts exacerbating the situation.

Government’s Position and Future Outlook

This week, Sir Keir Starmer emphasized the positive outlook for the NHS, citing the government’s plan to improve the service. The proposals include a greatly enhanced NHS app, new neighborhood health centers, and laws on food and alcohol to prevent ill health. “It’s all down to the foundation we laid this year, all down to the path of renewal that we chose,” Starmer stated, acknowledging that more work is needed but expressing optimism about the future.

Despite these assurances, the criticism from families like the Rahmans highlights the gap between policy and practice. The government faces the challenge of translating its ambitious plans into tangible improvements in patient care and emergency response times.

As the debate continues, the focus remains on how effectively the NHS can be reformed to prevent further tragedies and ensure timely medical assistance for all patients in need.